Q

Frequently Asked Questions

Welcome to our FAQ page, where we address the most common questions and concerns from our valued customers. Whether you’re looking for information about our products, services, or policies, you’ll find helpful answers here. If you don’t see your question listed, please feel free to contact us directly.

You can place a wholesale order by contacting our sales team or by calling us. We will guide you through the process and help you with your order.

The turnaround time for custom jewelry orders varies depending on the complexity of the design and the availability of materials. Typically, it takes 2 weeks from the time of order confirmation. Our team will provide you with an estimated timeline during the consultation process.

Yes, we offer international shipping to many countries around the world. Shipping rates and delivery times depend on the destination. Please contact us for detailed information on international shipping options, rates, and delivery schedules.

To request a repair or restoration service, you can fill out our service request form available on the website or contact us directly. We will provide you with detailed instructions on how to send your jewelry to us, along with an estimate of the service cost and turnaround time.

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